Shipping Pricing Policy

Frequently Asked Questions And Answers

When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax. Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.

How is my order shipped?
All orders are shipped via UPS.

When will my order arrive?
All orders are baked and packed, to order, on the day that they are shipped. Generally we ship Monday, Tuesday, and Wednesday for arrival Tuesday through Friday. Although we try to ship orders out quickly, we are not always able to get your order out on the day it is actually placed.

Does someone have to sign for the package?
Yes, unless you request a release, someone needs to be available to sign for the package.

If I choose overnight delivery, do I pay additional shipping?
Yes, if you select overnight delivery you will be charged the overnight shipping charge to your location, including sales tax in New York State

Will I be notified when my order is shipped?
Yes, UPS will send an e-mail notification to the email address you provided with your order.

I ordered but did not receive my confirmation email. What happened?
It may have been blocked by your spam filter or have been delivered to your junk mail folder. Check those items and add itsallaboutthecookie.com to your safer senders list.

Messenger Delivery within Manhattan

Messenger delivery is available as a shipping option subject to the following:

• Messenger delivery is available for MANHATTAN ONLY below 125th street
• Deliveries will only be made to a business or doorman building.
• Messenger delivery is available Monday through Friday. Not on weekends.
• Orders for same day delivery, available Monday through Friday, must be placed prior to 12 noon and are not guaranteed.
• Additional charges will apply for attempted delivery, messenger re-attempts, and messenger telephone calls required in completing delivery.

Messenger deliveries above above 125th Street & Brooklyn are available by special arrangement. Please contact us directly via email info@levainbakery.com or phone 1-877-4Levain (1-877-453-8246).